All posts by Luis

Delivering Enterprise Case Management with ML and Data Integration

Building an ML-enabled case management platform by integrating Palantir Foundry with Salesforce. This post explains the phased delivery approach, how we overcame data-pipeline and integration constraints, and what shipped (case clustering, priority labeling, automated write-backs). Key lessons: process flexibility, fixing foundational issues early, and relentless communication to drive enterprise-grade outcomes.